FAQ
How to place an order
Welcome to He Lu Fang! Placing an order is simple. Just browse our selection of premium organic camellia oil, select the quantity you desire, and proceed to checkout. If you have any questions or need assistance, feel free to reach out to our friendly customer service team.
Payment and Shipping
At He Lu Fang, we offer secure payment options to ensure a seamless transaction process. Once your order is confirmed, our team works diligently to prepare your package for shipping. We take great care in ensuring that your premium camellia oil reaches you in a timely manner.
Secure Ordering & Payment Options
We prioritize the security of your personal information and payment details. Our website employs encryption technology to safeguard your data during online transactions. You can choose from various trusted payment options to complete your purchase with peace of mind.
Returns & Refunds
Customer satisfaction is our priority at He Lu Fang. If for any reason you are not completely satisfied with your purchase, please contact us to arrange a return and refund. We are committed to ensuring that you have a positive experience with our premium camellia oil.